Chatbots: 5 traps to avoid when getting started

Chatbots have been propelled to the forefront through the rise of instant messaging apps (Messenger, WhatsApp…) and the many improvements in the realm of Artificial Intelligence. Chatbots are now intrinsic to our daily life. Appealing to both brands and consumers, this new gen of virtual assistants has gained momentum since 2016. They stand for the best of what is coming to the world of customer relationship.

If you too wish to get started and bet on this new touchpoint, then this article is made for you as it uncovers the 5 most common traps to avoid and best practices to adopt before jumping into the chatbots adventure.
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